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FAQS

PRODUCT HOW DO YOU FIND THE PRODUCT?

Our online store is divided into subsections with the type of wine, such as RED, WHITE, ROSÉ and SPARKLING. These can be accessed in the WINES menu and then in the "FILTER BY" field, choose the desired category. It is also possible to find the product by name, category or type, just click on the magnifying glass at the top of the online store and type your search. Parallel to this menu you will find the AZEITE menu, where you can find our Handmade Olive Oil.

HOW DO I GET ACCESS TO PROMOTIONS AND MORE INFORMATION?

You can register in our Newsletter and we will periodically send all our actions and information.

PAYMENTS WHAT ARE THE ACCEPTABLE PAYMENTS?

Payments can be made via Paypal, Multibanco Reference or Bank Transfer.

DO I RECEIVE ANY TYPE OF PROOF?

Soon after the order is completed, a confirmation of the order will be sent. After payment and verification of the same by the company, the invoice for the purchase will be sent via email.

IF THERE IS ANY DIFFICULTY OR DOUBT AS TO PAYMENTS?

If you have any questions regarding payment or processing, the Exlibris Baco team is ready to help! Just send an email to store@exlibrisbaco.com or contact us by phone +351 224 928 649.

CAN I RETURN ORDER?

Yes, as long as the products have not been opened and the packaging has not been damaged. The return period is 14 days. The customer can contact our team to via email store@exlibrisbaco.com or telephone +351 224 928 649 so that the situation is resolved.

CAN I CANCEL BEFORE DELIVERY?

In order for there to be cancellation prior to delivery it is necessary for the customer to contact the Exlibris Baco so that the best solution is applied to the case.

THE PRODUCTS ARE DELIVERED OUTSIDE OF PORTUGAL?

Yes! We deliver worldwide except Russia and the United States.

UNTIL WHEN CAN I ORDER TO COME ON THE SAME DAY?

Orders placed and the respective payments before 2:00 pm are sent to the carriers on the same day that the order was placed.

WHAT IS THE DEADLINE?

For Portugal and Spain the deadline is up to 48 hours. For European Union countries are up to six days and outside the European Union will be informed at the time of checkout.

HOW DO THE DELIVERIES WORK?

All our deliveries are carried out by reputed companies that guarantee the safety and satisfaction of our customers. Deliveries are made to the customer's door, in case the customer can not receive, the carrier will contact the customer in order to schedule new delivery.

PACKAGE IS DAMAGED. HOW SHOULD I DO?

If the package received is damaged, it must be returned through the carrier. Contact Exlibris Baco and we will solve the problem.

WHERE CAN I CONSULT PRIVACY POLICY?

We have a section explaining all the security measures adopted by our online store, which can be found at: www.exlibrisbaco.com/pages/privacy-policy

DO YOU USE COOKIES?

Yes, we make use of cookies to improve the customer experience and make the online store more efficient for the same. Cookies can be removed and do not collect any personal data from the customer.

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